How to Get Help
If you’re experiencing homelessness or living in unsafe conditions, MCREST is here to help you find stability and a path forward. Entry into our program begins through the Macomb County Coordinated Entry System, which connects individuals and families to the right shelter and housing resources based on their needs.
Once accepted into MCREST, guests receive safe shelter, daily meals, and compassionate, hands-on support from dedicated case managers who help secure identification, employment, and permanent housing. From your first call to your first night of rest, MCREST walks beside you every step of the way toward independence.
The path begins here.
At MCREST, we know that finding stability means more than securing a bed—it means connecting with the right resources to rebuild your life. Whether you need help with housing, healthcare, childcare, legal support, or recovery, the following organizations and agencies can help. Each one is a trusted community partner serving Macomb County residents.
Understanding How Access Works
MCREST is part of the Macomb County Continuum of Care (CoC), a countywide network that ensures every person experiencing homelessness can access shelter and housing through one coordinated system. That system is called Coordinated Entry—the central point where all requests for homeless services begin.
If you are homeless, at risk of homelessness, or living in a place not meant for habitation, your first step toward entering MCREST’s program is to contact the Macomb County Coordinated Entry System (CES). CES staff will assess your situation, identify your needs, and determine which local program—including MCREST—can best serve you.
Step 1: Contact Coordinated Entry
Macomb Community Action – Coordinated Entry System (CES)
📍 21885 Dunham Road, Suite 8, Clinton Township, MI 48036
📞 (586) 469-5656
📧 housing@macombgov.org
🌐 macombcoc.org
When you call, a trained housing specialist will complete a Vulnerability Assessment (VI-SPDAT) to understand your situation, including your health needs, income, and housing history. This assessment helps determine your level of need and match you with the right program.
If immediate shelter is needed and a space is available, CES can make a referral to MCREST or another emergency shelter in Macomb County.
Step 2: Be Honest About Your Situation
When speaking with CES or any intake coordinator, it’s important to be as open and honest as possible. You’ll be asked about where you slept last night, your income, identification documents, and whether you have dependents. This information isn’t to judge—it ensures you’re connected to the right resources, whether that’s emergency shelter, transitional housing, or rapid rehousing assistance.
If you don’t have ID or documentation (like a birth certificate or Social Security card), don’t worry. MCREST’s case managers can help you obtain these documents once you’re accepted into the program.
Step 3: Acceptance and Referral to MCREST
Once CES refers you to MCREST and a bed is available, you’ll receive instructions for intake. Guests are typically contacted directly by a MCREST staff member to coordinate arrival, review expectations, and complete the intake packet.
You’ll be asked to bring any identification or paperwork you have, but if you don’t have these items, that will not prevent your entry. Our goal is to remove barriers, not create them.
Step 4: Arriving at MCREST
When you arrive, you’ll be greeted by MCREST staff who will help you get settled, review the guest guidelines, and provide essential items such as bedding, toiletries, and clothing if needed. Every guest receives a case manager who will meet with you regularly to set goals, connect you to resources, and help you work toward permanent housing and self-sufficiency.
You’ll be introduced to the facility—our dining area, laundry spaces, showers, and the Learning & Resource Center, where you’ll have access to computers, phones, printers, and job search support.
Once You’re in the Program: A Safe Place to Begin Again
MCREST provides a structured, supportive environment where every guest has the opportunity to regain stability. Guests stay in our Women and Children’s Shelter or Men’s Program, both housed in our permanent facility at 215 S. Main Street in Mount Clemens. The shelter operates 365 days a year, offering:
• Three daily meals prepared with the help of our member churches and volunteers
• A safe sleeping area with assigned spaces for privacy and stability
• Laundry access and hygiene supplies
• Transportation assistance including bus tickets and gas cards for appointments or job searches
• Mail service for guests actively engaged in the program
Case Management: Your Partner in Progress
Every guest is paired with a case manager—a dedicated advocate who helps you navigate the complex steps between homelessness and housing. Case managers assist with:
• Obtaining IDs, birth certificates, and Social Security cards
• Applying for Section 8 or other housing vouchers
• Coordinating with landlords and helping with applications and inspections
• Enrolling in Medicaid, SNAP, or SSI/SSDI benefits
• Connecting to mental health and substance use treatment programs
• Setting up medical and counseling appointments
• Budgeting and financial education
• Accessing the Learning & Resource Center for job searches, resumes, and certifications
Many of our case managers bring lived experience—they’ve walked the same path and know firsthand how to navigate the system. They work tirelessly to advocate for every client, ensuring that no one’s journey stalls for lack of paperwork, transportation, or funding.
Learning & Resource Center (LRC)
The LRC is a vital part of your MCREST experience. Here, guests can:
• Use computers for job applications, training, and virtual meetings
• Create resumes and print essential documents
• Attend workshops in financial literacy, interview skills, and self-improvement
• Receive help applying for benefits and government programs
• Connect with employment partners and community training programs
MCREST has helped guests enroll in programs like CNA certification, The Green Door Initiative’s environmental training, and Michigan Residential Builders License courses, among others.
Daily Life and Guest Expectations
Guests are expected to participate in their progress by following MCREST’s house rules and engaging in case management meetings. This includes keeping living spaces clean, observing quiet hours, and maintaining respect for staff and other guests.
Curfews and sign-in/out procedures help ensure safety and structure. Guests are encouraged to actively pursue housing, employment, and personal development during their stay.
Transition and Graduation
When you’re ready to move forward, MCREST will help you transition into permanent housing or reunification with family. Case managers coordinate with landlords, agencies, and the Macomb County Housing Authority to ensure a smooth move.
Even after leaving MCREST, many graduates stay in touch with their case managers and continue receiving limited aftercare support and referrals. We celebrate every milestone—because every person who leaves MCREST with stability carries our mission forward.
A Message to Those Seeking Help
If you’re reading this and need shelter, you are not alone.
Start today by contacting Macomb County Coordinated Entry at (586) 469-5656. Let them know you need emergency shelter in Macomb County. They will help connect you to MCREST or another local program that can meet your needs.
When you arrive, we’ll be here—ready to welcome you, listen, and walk with you toward independence.