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Support Services Coordinator

Position: Support Services Coordinator

Status: Full-Time - Exempt

Supervisor: Executive Director

Required Qualifications:

  • Completion of Bachelor’s Degree in Human Services/Social Work or related field

  • Exceptional computer skills

  • Must possess a valid driver’s license and car insurance

  • Exceptional organizational skills

  • Excellent verbal and written communication skills

  • Ability to work a flexible schedule including some nights and weekends

  • Excellent interpersonal and human relations skills

  • Must be fully vaccinated for Covid-19

Job Summary:

The Support Services Coordinator is responsible for assisting MCREST shelter guests with various supportive services, including but not limited to; transportation, childcare, and tutoring. Also responsible for communicating with staff, church volunteers and community agencies/group and maintaining support service schedules. In addition, the Support Services Coordinator will provide ongoing support to guests that have moved into housing through MCREST housing assistance programs.

Duties and Responsibilities:

Initial Program Implementation:

  • Work with shelter manager and executive director to develop program parameters.

  • Develop spreadsheets for scheduling support services.

  • Develop a process for guests to be assessed for support services and a schedule for the case management team to add guest appointments

Supportive Services:

  • Meet with shelter guests that have been identified as needing assistance with childcare, Head Start, transportation, or other support services.

  • Provide coordination of support services identified during meetings with guests. This includes communicating directly with the guests regarding their specific needs through written and verbal conversations.

  • Enter case note records regarding each guest’s support services.

  • Complete intakes on clients for the various MCREST rental assistance programs.

  • Complete housing inspections on perspective client rental units.

  • Meet with MCREST Housing clients monthly or as required by grant funders.

  • Enter HMIS records as required for each MCREST housing client.

  • Submit timely check requests for security deposit/monthly rent.

  • Develop working relationships with churches and other volunteer drivers to set up a transportation on a weekly basis for guests to get to/from work, school, doctor appointments, etc.

  • Develop working relationships with local Head-Start programs and local day cares to provide age-appropriate care and support for babies, toddlers, and preschoolers in the
    MCREST program.

  • Develop working relationships with Homeless Liaisons in schools to facilitate transportation to school, and other school related services for the children in the MCREST program.

  • Develop working relationships with local National Honor Society students, church groups and other volunteers in the community to assist with on-site tutoring and homework assistance for the children in the MCREST program.

  • Maintain working relationships with local agencies and churches to assist guests with furniture and other moving-related needs.

  • Review and approve rental assistance program files submitted by case managers.

  • Ensure checks are requested to cover housing clients application fees, rental assistance, utility bills, and any other qualifying expenses as necessary.

  • Maintain schedules and lists required to track various support services.

  • Communicate with shelter case managers and support staff regularly about the support service-related needs of MCREST guests.

  • Submit monthly board reports and other reports as assigned.

Miscellaneous:

  • Special projects assigned by management

  • Maintain working knowledge of all agency resources for guests.

  • Maintain knowledge of all agency programs, forms, and updates.

  • Enforce the rules, policies, and guest agreement of the emergency shelter program.

  • Maintain a safe environment for guests, employees, interns and volunteers at the MCREST office.

  • Represent MCREST in a positive, professional manner with the congregations, employees, volunteers, interns and in the community.

  • Other duties as may be delegated by Executive Director/Shelter Manager.

Night Manager

Position: Night Manager

Status: Full-Time

Supervisor: Shelter Manager

Qualifications:

  • Must possess a valid drivers licenses and car insurance

  • Must be fully vaccinated for COVID-19

  • Must have high school diploma or GED

  • Exceptional organizational skills

  • Excellent verbal and written communication skills

  • Ability to work a flexible schedule

  • Excellent interpersonal and human relations skills

  • Ability to lift 25 lb

  • CPR certification preferred

Job Summary:

The Night Manager is responsible for ensuring the safety and well-being of the MCREST shelter guests while providing general maintenance and

cleaning of the shelter building.

Duties and Responsibilities:

General:

  • Answer phone

  • Maintain a safe and secure environment for shelter guests at the MCREST office.

  • Check-in guests that arrive after the case management staff leaves for the evening.

  • Enforce the rules, policies, and guest agreement of the emergency shelter program.

  • Managing house conflicts/conflict resolution

  • Data entry in Homeless Management Information System (HMIS)

  • Manage guest conflicts and provide crisis intervention as needed.

  • Perform hourly walkthroughs of the facility.

  • Assist with breakfast arrangements in the morning.

  • Attend staff meetings and participate in activities assigned by Executive Director/Shelter Manager.

Maintenance and Cleaning:

  • Clean and sanitize various areas of the building, including bathrooms, common areas and stairwells as indicated on cleaning schedule.

  • Replace toilet paper, paper towel and soap in dispensers as needed

  • Wash guest bed linens and towels as needed

  • Fulfill basic guest needs that arise during overnight hours

  • Provide an email update of important overnight notes, including any concerns the morning staff needs to aware of, or things that need to be addressed.

  • Complete shift change at the beginning and end of scheduled shifts

Night Manager

Position: Night Manager

Status: Part-Time

Supervisor: Shelter Manager

Qualifications:

  • Must possess a valid drivers licenses and car insurance

  • Must be fully vaccinated for COVID-19

  • Must have high school diploma or GED

  • Exceptional organizational skills

  • Excellent verbal and written communication skills

  • Ability to work a flexible schedule

  • Excellent interpersonal and human relations skills

  • Ability to lift 25 lb

  • CPR certification preferred

Job Summary:

The Night Manager is responsible for ensuring the safety and well-being of the MCREST shelter guests while providing general maintenance and

cleaning of the shelter building.

Duties and Responsibilities:

General:

  • Answer phone

  • Maintain a safe and secure environment for shelter guests at the MCREST office.

  • Check-in guests that arrive after the case management staff leaves for the evening.

  • Enforce the rules, policies, and guest agreement of the emergency shelter program.

  • Managing house conflicts/conflict resolution

  • Data entry in Homeless Management Information System (HMIS)

  • Manage guest conflicts and provide crisis intervention as needed.

  • Perform hourly walkthroughs of the facility.

  • Assist with breakfast arrangements in the morning.

  • Attend staff meetings and participate in activities assigned by Executive Director/Shelter Manager.

Maintenance and Cleaning:

  • Clean and sanitize various areas of the building, including bathrooms, common areas and stairwells as indicated on cleaning schedule.

  • Replace toilet paper, paper towel and soap in dispensers as needed

  • Wash guest bed linens and towels as needed

  • Fulfill basic guest needs that arise during overnight hours

  • Provide an email update of important overnight notes, including any concerns the morning staff needs to aware of, or things that need to be addressed.

  • Complete shift change at the beginning and end of scheduled shifts

Learning and Resource Center Assistant

Position: Learning and Resource Center (LRC) Assistant

Term: 3 days per week; 8 hour days (1 day overlap with LRC Director)

Supervisor: LRC Director

Job Summary:

The Learning and Resource Center Assistant is responsible for providing assistance to guests of MCREST as well as other eligible individuals who may be in need of computer access. A great fit for retired educator who would like a part-time rewarding yet challenging position.

Essential Duties and Responsibilities:

  • Include the following; other related duties may be assigned.

  • Primary responsibility is to provide guest/client support and assistance; this includes working one-on-one in scheduled appointment time periods with guests who may not have adequate computer skills. Completion of online applications, job searches and resume` creation that follow the LRC adopted formats.

  • Be present, visible and available to guests requiring technical assistance.

  • Be acquainted with available resources – job openings and contacts we have access to, relevant/pertinent training, certificate programs and schooling opportunities.

  • Work as liaison with other organizations ( ie: MI Works, employment agencies and other job sources)

  • Perform basic computer and printer troubleshooting

  • Post/update job resources weekly

  • Maintain close communication with Director and participate in weekly meetings to discuss best practices, client needs and individual client progress.

  • Maintain a clean and quiet work area for guests. This would include enforcing both LRC and general office rules regarding COVID-19.

COVID-19 Precautions:

Must be vaccinated for COVID-19. Mask required in the workplace; in addition, must follow all agency COVID-19 precautions & protocols.

COMPETENCIES:

To perform this job successfully, the Learning and Resource Center Assistant should demonstrate the following competencies:

  • Guest Service: Respond promptly in a friendly and helpful manner to questions and concerns. Demonstrate patience and persistence when helping difficult, emotional or frustrated guests as well as guests who have little or no computing skills.

  • Strong Language Skills: Reading, writing, spelling, proofreading and speaking. The ability to compose concisely written client resumes is critical.

  • Technical Skills: Demonstrate the ability to solve basic technical issues. Show they are knowledgeable in current operating system and software applications such as Google Drive, One Drive, Gmail etc. commonly used in the lab.

  • Interpersonal Skills: Effectively and courteously advise guests as needed.

  • Time Management: Ability to manage available time while assisting multiple guests.

  • Analytical Problem-Solving: Identify, analyze and help to resolve a wide variety of client issues that are regularly encountered with the transient population that we serve.